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OUR CUSTOMER SERVICE |
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Thank you for shopping at terrimichelefragrances.com. Terri and Michele are dedicated to offering you timely customer service. You may contact a customer service representative directly, via email at info@terrimichelefragrances.com. If you need immediate assistance, please call (818) 517-8374 to reach a member of the Terri Michele team. OUR GUARANTEE We guarantee that your order arrives in safe, perfect condition. If, for some reason, your product arrives broken or damaged, please contact us immediately at info@terrimichelefragrances.com and we will make immediate arrangements. Please include your full name and order number within the email. OUR RETURN POLICY Candles: We will be happy to provide an exchange credit on unused and unopened candles. Sorry, no refunds. We highly recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns. Fragrances: Sorry, we cannot accept returns or exchanges on any fragrances or fragrance samples, due to possible product tampering conditions that may occur. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition. PAYMENT OPTIONS We accept American Express, VISA and MasterCard. We also accept ATM cards with a VISA or MasterCard logo. Unfortunately we can not accept checks or CODs. We apologize for any inconvenience this may cause. ORDER FULFILLMENT Orders are shipped Monday through Friday. We try to fulfill all orders within 24 hours of receipt providing it has been received before 12 noon. We cannot guarantee your order will be shipped out within 24 hrs, but we will try our best to see that it does. Business days are Monday through Friday, excluding holidays. ORDER CONFIRMATION Once your order is placed with terrimichelefragrances.com, you'll receive two emails: the first will be your order receipt. Once we ship your order, we'll send you a second email containing your order tracking number. SHIPPING COSTS AND DELIVERY SCHEDULE
Free shipping on orders over $100.00 (only applies to "Standard Shipping" delivery option)
SHOPPING CART ISSUES If you are having trouble placing an order and your old order continues to appear on the "Confirm Your Order" page, you may need to reset your shopping cart. |
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